At Kitchen Utensils Sale, we understand that professional-grade kitchen equipment is the backbone of your foodservice operation. Just as you rely on our Browne Foodservice products and Advance Tabco shelving daily, you can count on our streamlined shipping and returns process designed specifically for commercial kitchens.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. During peak seasons, processing may take slightly longer.

Shipping Methods & Timelines

We offer two reliable shipping options to meet your operational needs:

  • Standard Shipping ($12.95) via DHL or FedEx:
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive commercial equipment needs
    • Includes full tracking and faster customs clearance
  • Free Shipping (orders over $50) via EMS:
    • Delivery within 15-25 business days after shipment
    • Economical solution for non-urgent equipment orders
    • Basic tracking included

Note for Commercial Buyers: Foodservice businesses with recurring orders may qualify for our expedited processing program. Contact your account manager for details.

Returns & Exchanges

We stand behind our commercial kitchen equipment with a 15-day satisfaction guarantee from the delivery date. Our returns process is designed with the same efficiency you expect from professional kitchen operations.

Eligibility Requirements

To qualify for return or exchange, items must be:

  • In original, resalable condition
  • In original packaging with all accessories and hardware
  • Accompanied by proof of purchase

Non-Returnable Items

Due to strict hygiene and safety standards in commercial foodservice, the following cannot be returned:

  • Cast Iron Cookware (if used)
  • Browne Foodservice Flatware (opened packages)
  • Blenders with broken seals
  • Custom or special-order shelving units

Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] with the following information:

  • Your order number
  • Item(s) to be returned (include product names and SKUs if available)
  • Reason for return
  • Whether you prefer exchange or refund

Email Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Kitchen Utensils Sale Team,

I would like to request a return/exchange for my recent purchase (Order #[Number]).
Item(s): [Product Name(s) and SKU if available]
Reason: [Please specify]
I prefer: [Refund / Exchange for (specify product)]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, we’ll email you:

  • Return authorization number (RMA)
  • Shipping instructions
  • Our warehouse address: 2917 Parkway Drive, Tucson, US 85705

Step 3: Ship Your Return

For heavy commercial equipment like Advance Tabco Shelving or Browne Foodservice Buffet items:

  • Use original packaging when possible
  • Include all hardware and accessories
  • Ship via trackable method (we recommend DHL/FedEx for international returns)

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa/MasterCard/JCB/PayPal)
  • Processing Time: 3-5 business days after inspection
  • Bank Posting: Additional 3-10 business days depending on your financial institution

Important: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover standard shipping costs for the replacement item.

Damaged or Defective Items

For damaged commercial cookware or defective equipment:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange expedited replacement at no cost

International Returns

For customers outside the U.S. (excluding restricted regions):

  • You’re responsible for return shipping costs
  • Customs forms must be marked “Returned Goods”
  • Refunds exclude original shipping and any import fees

Commercial Buyer Notes

  • Restaurants and foodservice businesses with Net-30 accounts may process returns through their account manager
  • Tax-exempt organizations should include documentation with returns

Contact Us

For return questions or bulk order returns:

At Kitchen Utensils Sale, we handle returns with the same operational efficiency you expect from our Browne Foodservice Kitchen Service products. Your satisfaction is our recipe for success.